We want you to be happy with your Lurcrest purchase. If for any reason you are not completely satisfied, we offer free returns and exchanges within 30 days of delivery. Please note that all returns must be unworn, unaltered, and in their original packaging.
Please note: All sale items, earrings, and items marked as "Final Sale" are not eligible for return or exchange.
To initiate a return or exchange, please email our customer service team at field@lurcrest.quest with your order number and reason for return. We will provide you with a prepaid shipping label and instructions.
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be credited to the original form of payment.
If you would like to exchange an item for a different size or color, please indicate this in your return request. Subject to availability, we will ship the replacement item at no additional cost once we receive your return.
If you haven't received a refund after 7 business days from when we receive your return, please check your bank account again. If you still have not received your refund, please contact your credit card company or bank, as there may be a processing delay.
If you've done all of this and you still have not received your refund, please contact us at field@lurcrest.quest.
If you have any questions about our return policy, please don't hesitate to reach out:
Lurcrest
Email: field@lurcrest.quest